xx99b Privacy Policy

1 Introduction and Scope

xx99b ("we", "us", or "the platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to the use of xx99b's website, applications, and related services.

By creating an account on our platform or using our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any of the terms, you are requested not to use our services.

This Policy is consistent with our Terms and Conditions and Responsible Gaming policy and should be read together with them. We will update this page for any changes and, where necessary, notify you by email.

2 Information We Collect

xx99b collects and processes various types of information relating to you. The categories of information collected are listed below by section:

2.1 Registration and Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification)
• National ID number or passport number
• Personal email address
• Mobile number
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for transactions)
• Deposit and withdrawal history
• Wallet balance and bonus-related information
• Details of transaction time, amount, and method

2.3 Technical Information

• IP address and geographic location
• Device type, operating system, and browser version
• Login time and session information
• Data collected through cookies and tracking technologies

2.4 Gaming Activity Information

• Betting history, win and loss records
• Game preferences and session duration
• Bonus and promotion usage information

3 Purpose of Data Collection

xx99b does not collect unnecessary information. Each piece of information we collect is used for a specific and legitimate purpose:

• Account Verification and Management: To handle registration, identity verification, and account security.
• Processing Financial Transactions: To manage deposits, withdrawals, and bonus distribution smoothly.
• Legal Compliance and Fraud Prevention: To detect suspicious activity and meet legal obligations.
• Customer Support: To resolve issues and provide assistance via 24/7 live chat.
• Responsible Gaming: To identify excessive gaming and keep self-exclusion options active.
• Service Improvement: To review user experience and improve the quality of the platform.
• Relevant Promotions: To inform you of bonuses and offers based on your preferences (you can opt out of this communication at any time).

4 Data Sharing and Third Parties

xx99b never sells your personal information. However, information may be shared with third parties in specific circumstances:

4.1 Service Provider Partners

Only necessary information is shared with payment processors (bKash, Nagad, Rocket, banks), technology infrastructure providers, data analytics providers, and game software suppliers. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.

4.2 Legal Obligations

We may be legally required to provide information to competent authorities when required by a court order, government directive, or legal investigation.

4.3 Fraud and Abuse Prevention

If suspicious activity related to money laundering, fraud, or a breach of platform security is identified, the relevant investigating authority may be provided with the necessary information.

5 Cookies and Tracking Technologies

The xx99b website uses cookies and similar technologies. Cookies are small text files stored on your device that improve the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: For remembering your language preferences and settings.
• Analytics Cookies: For reviewing and improving platform usage — you can disable these.

5.2 Cookie Controls

You can delete cookies or block them in future by going to your browser settings. Please note that disabling essential cookies may affect some important functions of the platform.

6 Data Retention and Security

6.1 Data Retention Period

Information is retained while your account is active and, after account closure, for a specified period as required by legal obligations. Financial transaction records are retained for the appropriate period as required by applicable law.

6.2 Security Measures

xx99b uses industry-standard security technologies to keep your information safe:

• SSL (Secure Socket Layer) encryption — for all data transfers
• Password hashing and Two-Factor Authentication
• Regular security audits and risk assessments
• Unauthorized access detection systems
• Restricted staff access to sensitive information

7 Your Rights

As a user of the xx99b platform, you have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances, though complete deletion may not be possible where legal obligations exist.
• Right to Object to Processing: You may object to receiving marketing messages and unsubscribe.
• Right to Data Portability: You may request your personal information in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected] or via 24/7 live chat. We will aim to respond within 30 days of receiving your request.

8 Children's Privacy

xx99b's services are strictly for individuals aged 21 or above. We do not knowingly collect information from any minor. An age verification process is followed at the time of registration.

If we become aware that information from a minor has been collected, we will take immediate steps to delete that information and close the relevant account.

9 International Data Transfers

Our servers and service providers may be located in various countries. As a result, your information may be transferred to and processed outside of Bangladesh. For such transfers, we ensure that the destination country or organisation maintains adequate data protection measures.

For international data transfers, we follow contractual security measures and established protection frameworks.

10 Policy Changes and Updates

This Privacy Policy may be updated from time to time due to business changes, legal requirements, or technological developments. For any significant changes, we will:

• Publish the update date and details of the changes on this page.
• Send a notice about the changes to your registered email address.
• Give you sufficient notice before the changes take effect.

Continued use of the platform after changes are made will be considered as your agreement to the updated policy. If you do not agree to the changes, the option to close your account remains available at all times.

11 Marketing Communications

With your consent or on the basis of legitimate interest, we may send you information about promotional offers, bonus notifications, and platform updates. To stop receiving these communications:

• Click the "Unsubscribe" link in the email.
• Go to your account settings and change your marketing preferences.
• Inform our support team via live chat or email.

Even if you opt out of marketing, important transaction-related and service communications will continue.

12 Complaints and Contact

If you have any questions, concerns, or complaints about this Privacy Policy or the use of your information, our data protection team is ready to assist.

We take all valid complaints seriously and aim to resolve them as quickly as possible. We are committed to taking appropriate action on any request relating to your rights.